Song lyrics: Powerless ♫
August 17th, 2009 -- Posted in pain / disability, people suck | 1 Comment »A mood that turned into a poem that turned into a song…
A mood that turned into a poem that turned into a song…
I find reading these funny (when they are happening to other people), so I thought I would share my nightmare experience of trying to advise a bank about it’s own technical problem… it’s a classic example of Customer Service Reps who don’t take the time to read messages completely…
May 27th 2009
The “add a new bill” feature in the Online banking is not working. This is the 3rd day in a row I’ve been trying to add a new bill to my list and I get an error message every time. Please advise of ETA of having this fixed, if possible; I need to know if I should find another alternative to pay this bill (due next week).
Thanks,
Kris ——–
Their reply:
Dear Kris ——–,
Thank you for taking the time to write ——–.
I apologize for the inconvenience you experienced while trying to register your bill.
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Dear Kris,
I’m really proud of you – look how far you’ve come in the past few years! You have a much better handle on your OCD and aren’t always at the mercy of whatever spiral of emotions it feels like throwing you down!
Today, you accepted the feeling of anger, allowed it to have some time, and then let it go. It didn’t hold you hostage, spirnning out of control. It didn’t ruin your day or waste any time with rumination.
Instead, you acknowledged “Yes, that sucks. Yes, it’s sad.” You gave it some thought while still doing other tasks of the day. You made a decision you were comfortable with and went on with things.
There will always be cruel people in the world that you will have to deal with. And with your trusting nature, you may not be as quick to forgive as others. But you’re learning, and you’re becoming more protective of yourself in the process. You now surround yourself with people who are supportive, loyal, and caring and distance yourself from those who disagree on fundamental principles of friendship and trust.
I’m glad you have addressed this issue head on and can now just move right along with other things that are more important. Yes, anger and sadness will come and they are powerful emotions. But you are past the point of letting them control you the way they once did. You can stop the snowballing OCD thoughts in their tracks and channel your energy into healthy and nurturing activities.